May 17, 2021

Please contact your account manager for information about feature availability and enabling and testing new features.


The Owner of an Account cannot be removed

This update applies to Prime Trust users with access to Accounts. When adding or editing other users on an Account, the user cannot remove the actual owner on the Account. Removing the owner results in compliance issues by removing the original Contact that successfully passed KYC validation.


Double-check fails

This update applies to Know Your Customer (KYC) checks for Individuals in the United States. If a double-check fails, the system marks the contact as document denied with a note that the identity document verification failed.